Service Alerts

Service Alerts

Japan – Services Resumed

By Kelly Hudson | October 29, 2018

Japan Post has confirmed all postal services have returned to normal. Japan Post thanks everyone for their understanding.

Costa Rica – End of Strike

By Kelly Hudson | October 24, 2018

Correos de Costa Rica has confirmed that the strike of the public sector labour unions has ended and that postal services are back to normal. Correos de Costa Rica thanks everyone for their cooperation and understanding during this period.


By Kelly Hudson | October 18, 2018

Canada Post has advised they are experiencing delays with delivery services due to high volumes of incoming mail. Normal delivery aims for economy services to Canada are 7-14 working days, however, services are severely delayed and are taking 3-4 weeks to be delivered. We apologise for any inconvenience experienced and we will keep you informed with any developments.

Majorca – Flash Flooding

By Kelly Hudson | October 11, 2018

Heavy rainfall has caused flash flooding and disruption in Sant Llorenc des Cardassar. Delays to both processing and delivery of mail are to be expected. Heavy rain also brought chaos to other parts of Spain including Barcelona, where parts of the Tube service were temporarily suspended. We will keep you updated with developments.

USA – Hurricane Michael

By Kelly Hudson | October 11, 2018

Start Date: 10th October – End Date: Ongoing Hurricane Michael has reached the Gulf Coast of Florida, with winds in excess of 150mph. The storm is expected to cause dangerous storm surges and widespread flooding with many residents evacuated. There will be delays to mail services in the affected area as a result.

India – Services Resumed

By Kelly Hudson | October 5, 2018

Start Date: 8th August – End Date: 4th October India Post Office has updated us that postal services in Kerala have returned to normal after the severe flooding in August 2018.

Indonesia – Delays

By Kelly Hudson | October 5, 2018

Start Date: 28th September – End Date: Unknown Pos Indonesia has advised processing and delivery of all postal items to the following postal codes have been suspended: 941xx-942xx (Palu); 943xx (Donggala, Parigi and Moutong); and 915xx (Mamuju Utara). A 7.4-magnitude earthquake and tsunami hit the country on 28th September 2018, devastating Palu, Donggala and Mamuju in the Central Sulawesi province. Most of the buildings and roads in the affected areas have suffered major damage, and are cut off from electricity, communication and fuel.

Nigeria – Services Resumed

By Kelly Hudson | October 5, 2018

Start Date: 27th September – End Date: 3rd October The strike has been called off and mail services have resumed. Any backlog of mail as a result of the strike may take a few days to clear.

USA – Flooding

By Kelly Hudson | October 5, 2018

Start Date: 14th September – End Date: 2nd October United States Postal Service (USPS) has updated, that a flooding crisis remains after Hurricane Florence has passed. Operations are still suspended at many post offices in the Carolinas, and deliveries and other services have been affected.

France – Strike

By Kelly Hudson | October 5, 2018

Start Date: 9th October General Confederation of Labour (CGT) and Workers Force (FO) unions have called for a strike on 9th October to protest against the government. The logistics and transportation sector is expected to be severely impacted by the strike.

China – Suspended Services for English Publications

By Kelly Hudson | September 25, 2018

Chinese Customs Authorities have confirmed suspension of some mailing services for English publications and printed matter.  At this stage, we do not know the reason or how long the suspension will be in place. We apologise for any delays which may be experienced whilst we source alternative mailing routes. We will keep you informed of any developments.

China – Suspension of Postal Services

By Kelly Hudson | September 17, 2018

Macao Post have confirmed that Macao Special Administrative Region was badly affected by Typhoon Mangkhut on 16th September, as a result, no government departments (expect emergency departments) will provide services on 17th September 2018. Therefore, Macao Post will not provide any postal services on 17th September 2018 and has suspended postal delivery services until further notice. Macao Post thanks designated operators for their understanding and will inform them once the situation has returned to normal.

Hong Kong

By Kelly Hudson | September 16, 2018

Start Date: 16th September – End Date: 18th September Due to Typhoon which hit Hong Kong on 16 & 17 September, mail operations have been disrupted over the last few days. Also, HK International Airport had many flights cancelled which may, in turn, affect mail transited via HK International Airport to destinations such as Japan, China, Vietnam, Australia, South Korea.


By Kelly Hudson | September 15, 2018

Start Date: 15th September Typhoon Mangkhut has affected the northern part of Luzon in the Philippines on 15 September 2018. Some of the roads are not passable due to landslides and floods. Delays in the processing of mails and transmission of tracking events are expected in the areas with the following postcodes: 2000-2001, 2003-2004, 2010, 2012-2026, 2400, 2410, 2413-2414, 2417-2418, 2420, 2423-2424, 2600, 2604-2606, 2610, 2714, 2810, 2814-2815, 2922, 3002-3003, 3011, 3015, 3019, 3106, 3108, 3110-3112, 3116, 3602-3609, 3800-3802 and 3806.


By Kelly Hudson | August 21, 2018

Start Date: 21st August – End Date: Unsure Bogota Airport is closed after earthquake EI Dorado International Airport (BOG) in Bogota, Colombia is closed due to 7.3 magnitude earthquake that struck northern Venezuela with effects in Colombian territory. We will update you once further information becomes available.


By Kelly Hudson | August 18, 2018

Start date: 18th August – End date: 2nd September Severe flooding has occurred in multiple locations in the northern, eastern, and central parts of Thailand due to heavy rainfall impacting the country. Provinces affected include Nakhon Phanom, Mukdahan, Amnat Charoen, Ubon Ratchathani and Bung Kan. Further flash floods are expected.

Italy – Bridge Collapse

By Kelly Hudson | August 14, 2018

Poste Italiane has informed that due to the motorway bridge collapse in Genoa today on Tuesday 14th August, they are facing difficulties in transportation, processing and delivery of post in the affected area. Postcode areas affected are: 16149 and 16151.

Brazil – Strike Actions

By Kelly Hudson | August 8, 2018

Start Date: 8th August – End Date: Unknown Local media sources indicated on 30th July that postal workers with Correios in Rio Grande do Norte have voted for a strike starting 8th August over salary increases.  No further details on when the strike would end have been disclosed.

South Africa – Strike

By Kelly Hudson | July 18, 2018

The designated operator of South Africa, South African Post Office have informed us that employees launched a nationwide strike on Tuesday 3rd July. As a consequence, delays in the collection and delivery of all inbound and outbound mail are to be expected. South African Post Office is doing everything possible to deal with the situation. South African Post Office thanks everyone for their understanding and cooperation and will update as soon as the situation returns to normal.

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