The designated operator of the United Kingdom of Great Britain and Northern Ireland, Royal Mail, wishes to inform Union member countries and their designated operators of an IT issue affecting EMSEVT scanning data for a significant volume of inbound parcels and small packets sent to the United Kingdom. Following an internal system change on 11 August 2025, certain tracking events recorded in the Royal Mail track-and-trace systems and online tools are not reaching origin postal operators or the global electronic data interchange (EDI) network. Royal Mail’s IT suppliers are investigating the root cause of this issue.

Further to EmIS 146/2025, the designated operator of the United Kingdom of Great Britain and Northern Ireland, Royal Mail, wishes to provide Union member countries and their designated operators with the following update: • For all tracked letters and registered packets whose journey began after 11 August 2025, EMSEVT scans have been transmitted correctly to postal operators and the global electronic data interchange (EDI) network; • For items whose journey began before 11 August, any EMSEVT scans generated from the afternoon of 20 August onwards are now being transmitted as normal. A fix was applied on the evening of 20 August and appears to be effective; • A gap remains regarding items that began their journey before 11 August and were processed or delivered in the United Kingdom between 11 and 20 August. For these items, EMSEVT scans were not transmitted as expected, although tracking information remains visible via the Royal Mail track-and-trace system. Royal Mail will continue to review the situation next week and explore options to recover and transmit as many of the missing scan events as possible. In addition, Royal Mail has identified a separate issue affecting EMS items and parcels delivered via Parcelforce after 11 August. In some cases, duplicate events are being returned (e.g. two EMDs and two EMFs with the same date and time stamp but different IMPC codes). This matter is being investigated by Royal Mail’s IT suppliers.

Further to our previous alert, please see below the latest update on the EMSEVT data transmission issue from Royal Mail Group: • For all tracked letters and registered packets where the journey began after 11 August, EMSEVT scans have been flowing correctly to postal partners and IPC/UPU. • For items where the journey began before 11 August, any EMSEVT scans generated from the afternoon of 20 August onwards are now flowing as normal. A fix was applied on the evening of 20 August and appears to be effective. • The main remaining gap is with items that began their journey before 11 August and were processed or delivered in the UK between 11 and 20 August. For these, EMSEVT scans were not returned as expected, although tracking information remains visible via the Royal Mail Track & Trace system. We will continue to review the situation next week and explore options to recover and replay as many of these missing scan events as possible. • Additional observation We have also identified a separate issue affecting EMS and Parcels delivered via Parcelforce after 11 August. In some cases, duplicate events are being returned (e.g., two EMDs and two EMFs with the same date and time stamp but different IMPC codes). This matter is under investigation by our IT suppliers.

As the designated operator for the United Kingdom, Royal Mail informs members of an IT issue affecting EMSEVT scanning data for a significant volume of import parcels and packets. Due to a recent internal system change on 11th Aug, some tracking events are not reaching to origin postal operators or IPC/UPU systems, although they are appearing on Royal Mail’s Track & Trace. Our IT suppliers are investigating the root cause.

The designated operator of the United Kingdom of Great Britain and Northern Ireland, Royal Mail, wishes to inform the designated operators of other Union member countries that, in the light of the new import requirements introduced by the US executive order dated 30 July 2025, it is temporarily suspending acceptance of open or closed transit items containing goods destined for the United States of America. This measure will take effect on 20 August 2025, in accordance with article 17-013 of the Convention Regulations. Any transit or misrouted items containing goods destined for the United States and arriving at Royal Mail’s international mail processing centres will be returned to origin.