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Business Development Manager Import/Export
Office Location: Worminghall, Bucks, HP18 9JX
Type: Hybrid Working, Full-Time, Permanent. Monday to Friday, 09:00-17:00
Start Date: ASAP
Overall Job Purpose
The Business Development Manager will be responsible for prospecting and closing £500k of new business for customs clearance in the eCommerce small parcel sector.
Facilitate the handover of new accounts to customer services/account management teams.
Look to upsell and cross sell across all new business wins.
Core Responsibilities
- Identify international new business opportunities
- Work with the Sales Director to offer the best commercial solution for customer needs
- Developing new business and building professional relationships with new customers/clients.
- Utilising all available platforms to connect and create a network of new business.
- Converting new business into successful sales.
- Attending meetings with management to relay sales pipeline information
- Providing excellent customer service by ensuring all relevant parties are kept well informed and satisfied with the service offered.
- To escalate as appropriate, all queries, requests, complaints, and problems in a timely manner.
- Ensure customer satisfaction is maintained at all times
- Keep up to date with current legislation for customs clearance
- Adhere to and follow all HMRC & Border Force’s legal regulations to maintain compliance with the operating of an ETSF.
- Ensure Security protocols are always maintained including securing of the doors to the warehouse and enforcing access control to ensure no unauthorised access
- Follow and adhere to the UKP company values
Required Knowledge & Skills
- In-depth knowledge of customs clearance procedures
- Experience working with international 3PLs, online retailers, customs brokers and freight forwarders
- Must have good IT skills, intermediate Microsoft Office, Excel, Word, Outlook, E-Customs knowledge and ideally experience and knowledge of using Microsoft Teams and SharePoint
- Proficient in using Microsoft Teams and other platforms for web calls
- Minimum of 5 years operating in customs clearance industry.
- Full understanding of Industry Standard legislation and documentation
- Competent with general freight forwarding road, air and sea.
- Working knowledge of AEO and ETSF
Required Qualifications, Education and/or Experience
- Minimum 5 years experience in customs clearance
- Understanding and knowledge of the Importation and export of goods to and from the UK and all customs systems and procedures.
- Knowledge of NCTS or NES would be advantageous but not essential.
- All candidates will be subject to a 5-year work and or education check. Any gaps in employment greater than 28 days will require an explanation/verification.
- In addition, a full clean security check is required for this role.
- Photo ID and right to work in the UK must be provided during the interview process.
Values, Attitude and Skillset
- Self-starter
- Driven
- Integrity/Open & Honest
- Accountability/Responsibility
- Determination
- Excellent Communication Skills
- Dependable, Productive, High Quality and Positive with a can-do Attitude
- Team player
- Ability to learn
- Ability to follow written instructions/ directions with high accuracy levels
- Ability to work independently
- IT skilled with good verbal and written communication ability
Additional Requirements
- Flexible, and willing to respond to the needs of the business in terms of working hours.
- Overseas travel as required by the business
Please apply by sending your CV and cover letter to guy.cliffe@ukpworldwide.com.
No agencies please!
Are you a European retailer receiving a high number of returns from the UK?
Want to improve cash flow and customer journey? Come and talk to UKPW about their fully managed returns process and duty reclaim.
As an online retailer returns are inevitable. As many have come to realise returns are an additional cost of sale to the business. Managing the returns process as well as repackaging and returning items to stock can be quite a costly process. On top of this, high-value goods (>€150.00) where duty has been paid as part of the outbound journey means that cash is tied up for an extended period of time.
UKPW has been managing the client returns process for a number of years and has automated the duty reclaim process with its in-house developed customs clearance software. Guy Cliffe, Sales Director of UKPW explained “With UKPW handling the imports to the UK from internationally based clients means we are able to receive return items, verify and confirm contents of parcels to our international clients thus initiating the refund process. This improves the customer journey knowing that the retailer has an efficient returns process in place. The automated process of reclaiming duty of high-value items where applicable is also started at this point. Duty is normally refunded within 90 days of submitting the claim. This improves the cash flow of the retailer as they usually effect the refund when UKPW has advised that the goods have been returned to their UK facility in satisfactory condition.”
Many organisations are missing out on reclaiming the duty as the process is seen as being quite difficult. UKPW can manage the whole process from start to finish on your behalf. Contact our sales team to start improving your cash flow today.
