Please see our Christmas opening hours document below for the festive schedule at our UK Head Office and External Temporary Storage Facility (ETSF).

On Christmas Eve and New Year’s Eve, we will close at 14:30, with last deliveries and lorry arrivals at 13:30. Please plan your collections and deliveries around these times and the closures listed in the document.

Normal opening hours of 09:00–17:00 resume on Monday 4 January 2027.

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A returned eCommerce order reverses the sale, but it does not necessarily reverse every cost. The customer receives a refund or credit and the retailer gets the product back. Transport, processing and border charges can still leave a sizeable hole in the margin.

For retailers selling into the EU, the new customs arrangements make that distinction increasingly important. Ahead of November’s peak trading period and January’s returns, businesses need to understand which charges remain after an order comes back.

For businesses familiar with UK duty reclaim, there is an important geographical distinction. Recovering eligible duty paid on a UK import does not recover charges paid when a parcel entered the EU.

What has changed at the EU border?

Since 1 July 2026, an interim €3 customs duty has applied to qualifying low-value imports. It is calculated by tariff category within a consignment, rather than simply once per parcel. A parcel containing goods in two different tariff categories can therefore attract €6 in duty.

A separate Union handling fee is expected from 1 November 2026. The Commission’s October guidance specifies €2 per item and explains that qualifying distance sales above €150 are also within scope. When that guidance was issued, the delegated act setting the amount remained under scrutiny.

For retailers, these charges add another layer to the cost of serving EU customers. Their effect becomes particularly visible when the sale is refunded but the border costs remain.

Where UK duty reclaim fits

Our duty-reclaim service concerns eligible customs duty paid on goods imported into the UK and subsequently returned and re-exported, subject to the applicable repayment conditions. The relevant charge is the duty paid on the original UK import. A successful claim recovers an eligible UK customs payment; it does not recover duty or fees paid to EU customs authorities.

That distinction matters when a retailer operates across several markets. A returns programme may involve UK imports, EU imports and goods coming back to the UK after export. Each movement needs to be assessed separately. The starting point is therefore straightforward: where was the duty paid, on which import declaration, and what happened to those goods afterwards?

Do not expect UK duty reclaim to recover the EU €3 charge

The €3 charge is EU customs duty. It falls outside our UK duty-reclaim service. For ordinary customer returns, retailers should also treat it as an unrecovered cost under the current EU arrangements. Distance-sale consignments with an intrinsic value not exceeding €150 are excluded from the previous declaration-invalidation route for goods returned after release.

Returning an unwanted product does not therefore make the €3 duty refundable through that route. Although general statutory repayment grounds remain, they should not be presented as a routine recovery solution for ordinary returns. For commercial planning, retailers should not assume this charge comes back when the customer receives their refund.

Handling fees are separate from customs duty

The Union handling fee is expressly non-refundable once incurred through acceptance of the customs declaration. It is not included in UK duty reclaim. Commercial carrier and broker charges are separate again. Clearance, disbursement and administration fees relate to services provided, and any refund depends on the provider’s contractual terms.

Retailers should avoid grouping these amounts together as “reclaimable customs charges”. Customs duty, the Union handling fee, commercial fees and VAT need separate treatment.

A customer-facing refund and a customs repayment are also different transactions. The amount refunded to the customer does not establish what the retailer can recover from a customs authority or logistics provider.

Returning goods to the UK is another distinct process

When goods previously exported from the UK come back, UK Returned Goods Relief may be available, subject to the relevant conditions. This relief can prevent an additional import-duty charge on eligible goods returning to the UK. It is different from reclaiming duty already paid on a previous UK import.

It also does not repay the EU duty or handling fee incurred when the order entered the EU. For example, a retailer exporting an order from the UK to an EU customer may incur EU border charges. If the customer returns it, qualifying for relief on its re-entry to the UK does not reverse those EU charges.

Build the distinction into returns planning

Before peak season, retailers should record border costs by jurisdiction and charge type. UK customs duty potentially eligible for reclaim should be distinguished from EU duty, handling fees and commercial administration charges.

For UK claims, returns records should connect the goods to the original import declaration, duty payment and evidence of return and re-export. Recovery forecasts should reflect eligibility and the supporting documentation available.

For EU orders, routine €3 duty charges and non-refundable handling fees should remain in the expected returns cost.

UK duty reclaim can help recover eligible UK import costs. Understanding its scope and the EU charges that remain gives retailers a more accurate picture of returns profitability and helps protect margin through the busiest trading months.

Sources

• Council of the EU: New customs duty rules for small parcels. Covers the interim €3 duty and tariff-category calculation.
• European Commission: Guidance on the €3 customs duty and Union handling fee. Version dated 5 October 2026. Covers fee scope, returns restrictions and non-refundability.
• Irish Revenue: Refund of Customs Duty and VAT. Explains treatment of the €3 duty on change-of-mind returns.
• HMRC: Relief when re-importing goods to the UK. Covers UK Returned Goods Relief and eligibility conditions.

UKP Worldwide Director Guy Cliffe recently joined Cross-Border Magazine’s eCommerce Quick Fix podcast to explore what retailers need to know about selling into the UK, from preparing accurate customs data to managing returns and recovering duty.

The discussion looks at how Brexit changed UK eCommerce imports and why customs needs to be considered from the outset of an international shipping operation. Guy explains the importance of accurate HS codes, product values, weights and shipment manifests, and the problems that can arise when this information is incomplete or incorrect.

The episode also examines the UK’s £135 low-value threshold and BIRDS process as discussed at the time of recording, alongside the practical preparations businesses should make before sending their first parcels to the UK.

Looking beyond delivery costs

A central theme is the importance of assessing costs across the full customs lifecycle. Negotiating last-mile delivery rates is only part of the picture: retailers may also have opportunities to recover duty when imported goods are returned and re-exported.

During the recording, Guy reports that UKP Worldwide is reclaiming between £50,000 and £100,000 per week in duty for customers. He explains why connecting returns to the original import data is essential to supporting duty recovery.

Connecting imports, returns and exports

The conversation follows the practical journey of UK returns, including how goods are received, checked and processed before being exported back into Europe. It explores why customs information and physical returns handling need to work together.

Guy also discusses bonded warehouses, third-party logistics providers and transit models, as well as potential customs changes in 2028. Throughout the episode, he emphasises that the right approach depends on each retailer’s products, markets and operating model.

Watch the full episode below to hear Guy’s insights into managing UK imports, returns and duty reclaim.

To discuss how UKP Worldwide can support your business, contact info@ukpworldwide.com.

Two euros may sound like a modest addition to an international order. For businesses selling lower-value products into the EU, however, the proposed handling fee raises a bigger question: how much will each basket cost to deliver once all the charges are accounted for?

The latest announcement brings more clarity to the EU’s customs changes. It also highlights why retailers should look beyond headline amounts when planning pricing, fulfilment and the customer experience.

What has been announced?

The European Commission has adopted a delegated regulation setting the Union handling fee at €2 per item for goods sold through distance sales to customers in the EU. The fee is intended to cover customs processing costs, including data checks, risk assessment, controls and supporting infrastructure. The entity responsible for the item’s other customs charges would also be responsible for the handling fee.

The measure remains subject to scrutiny by the European Parliament and Council. If neither objects, the regulation will enter into force on publication in the Official Journal and apply ten days later. Businesses should therefore avoid presenting 1 November as an unconditional, confirmed start date.

Why €2 and €3 are different charges

The handling fee is separate from the temporary €3 customs duty introduced on 1 July 2026 for qualifying low-value imports. Although the amounts are similar, their purposes differ. The €3 charge is a customs duty; the €2 fee is intended to recover the costs of customs supervision. The handling fee does not replace the duty.

For retailers, the commercial question is how these charges combine with import VAT and any applicable clearance or carrier charges—and who accounts for each amount. That makes it important to assess the complete cost of an order before making pricing decisions.

One parcel does not necessarily mean one fee

Imagine a UK accessories retailer sending an order to a customer in Germany. The customer buys three products worth €30 in total, all packed in one parcel.

For planning purposes, if each product counts as a separate chargeable item, the handling fee would add €6 to the order. That is equivalent to 20% of the goods’ value, before considering customs duty, VAT or other applicable charges.

This is an illustrative scenario, rather than a confirmed calculation for every three-product basket. Businesses will need to check the applicable definition of “item” and operational guidance before using it in live pricing. The €3 duty must also be calculated under its own rules; retailers should not assume both charges count items in the same way.

The example nevertheless demonstrates the commercial significance of those two words: “per item”. Combining products in one package may reduce transport costs, but it does not automatically reduce an item-based customs charge.

What should businesses do now?

While the legislative process continues, retailers can prepare by reviewing three practical areas:

• Basket economics. Test the potential impact on typical EU orders, particularly baskets containing several lower-priced products. A fixed charge can take a larger share of the margin on a small purchase.
• Responsibility for charges. Establish who will account for each amount across the selling platform, customs arrangements and delivery partners.
• Customer pricing. Consider whether additional costs would be absorbed or reflected in prices, and how customers would see the total at checkout.

These decisions are closely connected. Absorbing a charge may protect conversion but reduce margin. Passing it on may preserve profitability while changing the customer’s perception of value. Understanding that trade-off starts with accurate order-level costs.

The bigger commercial lesson

The €2 announcement is a reminder that cross-border delivery costs are shaped by more than parcel weight and destination. The products inside the parcel, their customs treatment and the responsibilities of each party all matter.

For UK retailers, preparation means connecting customs requirements with pricing, basket composition and delivery promises.

At UKP Worldwide, we see that joined-up approach as essential to keeping EU trade commercially viable and giving customers a clear, predictable delivery experience.

Information checked on 5 October 2026. The handling fee’s application remains subject to the legislative process outlined above.

Sources

• CLECAT: Commission sets Union handling fee at €2 per item, 2 October 2026
• European Commission: EU Customs Reform

Article updated 19 October 2026 to reflect CBP’s revised mandatory implementation deadline and proposed wider reforms to low-value customs entries.

The way low-value goods enter the United States continues to change. On 22 September 2026, U.S. Customs and Border Protection (CBP) began testing a new electronic informal entry process for international mail through the Automated Commercial Environment (ACE). Known as Entry Type 13, or Informal Mail Entry, the voluntary test creates an electronic route for eligible international postal shipments valued at $2,500 or less.

CBP has since confirmed that Entry Type 13 will become mandatory for certain international postal shipments from 20 January 2027, following a 90-day extension to the original implementation deadline.

It may sound like another technical customs update, but it reflects something much bigger: the continued move towards more structured customs declarations, better shipment-level data and clearer accountability for low-value goods entering the US.

Why has Entry Type 13 been introduced?

The test follows significant changes to the treatment of low-value imports into the United States, including the suspension of duty-free de minimis treatment for international mail.

CBP has introduced Entry Type 13 as an alternative electronic route for qualifying international mail. The test is intended to help CBP assess how an automated informal entry process can work in the postal environment and ultimately support the transition away from the current interim process.

Entry Type 13 remains optional during the transition period. However, CBP has extended the mandatory implementation date from 22 October 2026 to 20 January 2027.

From that date, eligible international postal shipments valued at $2,500 or less that are subject to Section 201, 232 or 301 duties, or fall under the jurisdiction of a Partner Government Agency (PGA), must use Entry Type 13 for informal entry. Otherwise, a formal entry will be required.

CBP has confirmed that existing international mail entry procedures will remain unchanged until the revised deadline.

What information is required?

Entry Type 13 brings international mail further into the electronic customs environment. For participating shipments, information submitted electronically to CBP includes:

• Importer of Record number
• Merchandise description
• Country of origin
• Applicable 10-digit HTSUS classification
• Value
• Duty rate and total duty owed
• Carrier name
• Foreign postal operator tracking number
• Arrival port

Quantity and weight are also required in certain circumstances, while additional information may be necessary where goods are subject to Partner Government Agency requirements or additional duties. An importation and entry bond is required, either as a single transaction bond or continuous bond.

Goods subject to anti-dumping or countervailing duties or quotas remain outside the Entry Type 13 informal process and require formal entry.

The bigger story is data

Perhaps the most interesting part of Entry Type 13 is not the new entry code itself, but what it says about the future of international eCommerce customs. A postal tracking number has traditionally been associated primarily with delivery and visibility. Under Entry Type 13, it also becomes part of the customs dataset.

Carriers participating in the test can provide the foreign postal tracking number within their manifest data. Where both the carrier and entry filer participate, CBP can use that number to match the arriving postal shipment with its corresponding customs entry. It is another example of the boundary between logistics data and customs data becoming increasingly blurred.

Product classification, origin, value, importer information and shipment identifiers all need to connect. For retailers, marketplaces, postal operators and logistics providers, that makes the quality of the information held before a parcel is dispatched increasingly important.

The direction of travel became clearer on 8 October 2026, when CBP published proposals for wider reforms to low-value shipments. These include mandatory electronic informal entry processes for eligible postal and non-postal shipments, additional delivery information, expanded bonding requirements and greater use of postal tracking data.

These proposals are not yet finalised, but they indicate CBP’s intention to move towards more consistent electronic customs procedures across the low-value import environment.

Who is responsible for the customs data?

There isn’t one party responsible for every piece of information. Data may originate with the retailer, manufacturer, marketplace or logistics provider, while the customs entry may be submitted by the owner or purchaser of the goods or an appointed customs broker. What matters is that responsibilities are clearly defined before goods are shipped.

Retailers and sellers need to ensure accurate product information, including descriptions, classification, origin and value, is available to the parties responsible for completing the customs process. The Importer of Record also has specific responsibilities, while brokers and logistics providers rely on the quality of the information they receive to complete declarations accurately.

Entry Type 13 therefore reinforces a wider point for cross-border eCommerce: customs compliance depends on accurate data being captured at source and passed correctly through the supply chain.

What should businesses take from the trial?

With mandatory Entry Type 13 filing approaching for certain international postal shipments, businesses now have a clearer deadline to prepare.

The extension to 20 January 2027 gives retailers, postal operators, customs brokers and logistics providers additional time to review their electronic filing capabilities, importer arrangements, customs bonds and product data. Ensuring that shipment information can be accurately linked to the relevant customs entry will also be an important part of that preparation.

Across international trade, authorities are asking for more detailed information about individual products and shipments, often earlier in the journey. Low value no longer necessarily means low scrutiny. The practical lesson is therefore bigger than Entry Type 13 itself.

Retailers and logistics providers should understand the data they hold, where it originates and whether it is sufficiently detailed to support increasingly electronic customs processes. As customs systems become more data-driven, getting the parcel to the border is only part of the job. Getting the data there accurately may be just as important.

Sources

U.S. Customs and Border Protection / Federal Register: Test of the New Electronic Informal Entry Process for Mail, published 24 June 2026.

U.S. Customs and Border Protection Cargo Systems Messaging Service: Implementation of Entry Type 13 Test in ACE for U.S. Mail Processing, confirming deployment to the ACE production environment on 22 September 2026.

The EU has adopted its new Union Customs Code, setting in motion a phased overhaul of how goods are declared, assessed and cleared across the bloc. Published on 19 September 2026, the reform establishes an EU Customs Authority and a shared Customs Data Hub. For eCommerce businesses, its most significant change may be who is expected to take responsibility when a sale crosses the border.

Under the new framework, non-EU sellers and online platforms selling to EU consumers will take on greater responsibility for customs formalities, duty payments and product compliance. The European Commission describes this as a shift away from placing those obligations on the individual consumer. In practice, it raises a question for every business involved in a cross-border order: who holds the information needed to show what was sold, what it is worth and whether it meets EU requirements?

What changes, and when?

Some elements of the reform are already in place. The new EU Customs Authority, based in Lille, was legally established in September 2026. It will support more consistent risk assessment and coordination between national customs authorities, with operations expected to begin in 2027.

The EU also plans to introduce a handling fee for small parcels from November 2026 to help cover customs supervision costs. Its amount has not yet been set; the Commission will establish it through a separate delegated act. This fee is distinct from the temporary €3 customs duty that has applied to qualifying low-value eCommerce imports since 1 July 2026. Businesses assessing the cost of an EU sale will need to keep those charges separate from import VAT and any commercial clearance or delivery charges.

The larger systems change follows in July 2028, when use of the EU Customs Data Hub becomes mandatory for eCommerce consignments. The Hub is intended to give businesses a single interface for customs information and authorities a shared view of goods moving into and out of the EU. It will be introduced more gradually for other types of trade.

Why responsibility matters more than the new fee

It would be easy to view this reform chiefly as another change to parcel costs. The deeper change is to the relationship between the sale, its data and the business accountable for the import.

Today, information about a shipment can sit across a retailer, marketplace, fulfilment provider, carrier and customs representative. The new framework places greater responsibility on sellers and platforms while giving customs authorities more consistent data for EU-wide risk assessment. Product information therefore needs to travel accurately through that chain, from the point of sale through to customs clearance.

For retailers and logistics partners, preparation starts with a practical review of each sales model. Who will be responsible for the import formalities? Who supplies and checks product descriptions, values and classification data? Who accounts for duty and fees? And who can provide evidence that products meet the relevant EU rules? The answers may differ between a retailer’s own website, a marketplace sale and a shipment handled through a third-party fulfilment network.

The reform is now law, but its measures will arrive in stages. The immediate task is to understand where accountability and information sit today, then identify the gaps before the new eCommerce data requirements take effect. That will matter long after the November handling fee has been set.

Sources

• European Commission: EU Customs Reform announcement
• European Commission: EU Customs Reform overview
• Official Journal: Union Customs Code regulation