+44 (0)1844 398 880 info@ukpworldwide.com

Managed eCommerce Returns and Duty Drawback

Hassle Free eCommerce Returns

At UKPW, we want to ensure we are offering our customers the full package. Along with online shopping comes the necessity to offer a returns solution for your customers.


Did you know that 67% of shoppers check to see if the merchant offers a returns service before ordering the goods online?*

UKPW have a fully managed eCommerce returns service, shipping your customer’s returns back to you from the UK to the EU or beyond, or vice versa. Managing the whole returns process from start to finish. UKPW will receive the items at their hub, check and validate the returned item which means you can initiate the refund process whilst the goods are in transit back to your facility. This improves the customer journey and chances of further future purchases.

Our eCommerce Returns Routines

Do you Reclaim Duty on your eCommerce Returns?

For a number of years now we have been helping online retailers claim back the outbound customs duty paid on high-value (>£135.00/€150.00) eCommerce returns, so what does this mean for you?

With our in-house developed HMRC accredited customs clearance software, we have been able to automate the reclaim of customs duty which is typically paid within 90 days of a claim being submitted. This improves the cashflow for the retailer, as a refund is normally issued once the returned goods have been verified.

Interested in learning more about returns and duty drawback? 

Please contact us at info@ukpworldwide.com


International & Domestic Post

eCommerce Cross-Border Solutions



Republic of Ireland Specialists

Case Studies

The importance of a competent partner!

Seven Senders and UKP Worldwide (UKPW) joined forces at the start of 2021, after being introduced by a mutual customer. Early 2021, was a challenging time for us dealing with Brexit and its consequences, it felt like something out of the wild west. With the...

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Low value declaration solution – a perfect fit!

Our business is revolved around the constant movement of goods for our customers (traders). Whether it's importing or exporting, post-Brexit we started facing challenges! 2021 was a detrimental time for our business and we had to work fast to find a suitable solution...

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A long term customs partnership

Post-Brexit we needed to find a solution to moving our goods between the UK and the EU in the most efficient and cost-effective manner, as the impact of getting the setup wrong would have resulted in millions of pounds of additional duty incurred annually. We met with...

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