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Service Alerts

El Salvador

The airline is temporarily unable to accept mail and parcels for El Salvador, these are being held pending resumption of service. As a result, delays can be expected. 

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Mongolia

Mongolia Post advised the Universal Postal Union (UPU) that while they are continuing to receive and despatch mail to/from other countries and are still processing following sanitisation, the additional precautionary measures may result in delays to delivery times.

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Iceland

Icelandic Post has advised that due to a storm on Friday 14th February, all outbound dispatches have been cancelled and most flights to/from Iceland have been cancelled or delayed. All roads to/from Reykjavik are closed. Domestic transport and distribution have also...

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Slovakia

Following a security incident, there was a restriction on operations at the International Mail Hub on Thursday 13th February, resulting in a one day delay. All operations have now returned to normal. 

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Martinique

La Poste, the French Post Office has advised that a major strike has affected the French overseas department of Martinique for the past three weeks, causing delays to collection and delivery of all postal items.  There is no end date for the strike at present....

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Israel

Israel Post has confirmed they are dealing with a backlog of mail and parcel items due to an unforeseen increase of volumes. Items are being processed as quickly as possible and normal service is expected to resume at the end of the month.  

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China

Unfortunately, due to the situation in China, some of our suppliers have implemented an embargo on all mail items to China with immediate effect.   We are working with our suppliers to find alternatives routes and will keep you informed of any updates.  

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Macao

In order to minimise the spread of the coronavirus, the Macao Government has announced all civil servants, other than those working in emergency and critical services, will remain exempt from working from 8-16th February 2020. As a result, limited postal services are...

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Canada

The state of emergency in the city of St. John's, Newfoundland, is over and all postal services returned to normal on Friday 7th February. 

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China

China Post advises that it is taking steps to prevent and minimise the spread of the coronavirus. According to the World Health Organisation, coronaviruses do not survive long on objects. The post confirms it is safe to receive postal items from China without the risk...

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Poland

Poland Post advises that its airmail unit in Warsaw will be moving to a new location between 17th-29th February. Periodic disruptions in international outgoing and incoming mail are possible through to 10th March. 

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Macao

Macau Post has advised that limited postal services will be provided as the government tells civil servants to stay at home through to 7th February to minimise the spread of the coronavirus. In addition, delays are expected in the delivery of inbound mail from China...

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