The new returns service brought to you by UKP Worldwide and MS Direct
Overview of Unwind
Unwind is the innovative new eCommerce returns service brought to you by the trusted partnership between UKP Worldwide and MS Direct. This joint venture combines decades of expertise in customs clearance, returns management, cross-border logistics, and duty reclaim, making it easier than ever for online shops in the EU and the UK to manage returns and enhance customer satisfaction.
About UKP Worldwide
UKP Worldwide (UKPW) specialises in the seamless customs clearance of eCommerce parcel shipments to and from the United Kingdom. With almost 25 years of experience in the eCommerce industry, UKPW offers unparalleled expertise in customs processes, supply chain solutions, and returns management. We are committed to providing top-tier customer service that empowers retailers to reclaim customs duties, optimise inventory, and improve cash flow.
About MS Direct
MS Direct AG is a leading partner in online retail, offering automated solutions for fulfilment, shipping, and cross-border eCommerce. Serving the European Union, Switzerland, the UK, and Norway, MS Direct ensures that online orders are delivered quickly and smoothly, transforming shoppers into loyal fans. With a focus on seamless logistics and customer-centric services, MS Direct is a trusted name in the eCommerce sector.
Service Overview
Unwind provides a complete returns solution tailored for online retailers, simplifying the complexities of cross-border returns and customs clearance. Our service is designed to optimise the returns process, ensuring quick, efficient handling and enhancing the overall customer experience.
Key features and benefits:
- One-stop service: Comprehensive supply chain solutions, customs clearance, returns management, and duty reclaim specifically for the British and European market as well as Rest of the World.
- Streamlined customer experience: Fast delivery times and a local returns process reduce friction and enhance customer satisfaction.
- Returns expertise: Leveraging our extensive knowledge of over 10 years in returns handling.
- Strategic location: Returns are consolidated and can be shipped frequently to suit Client requirements. By using our daily consolidation you can benefit from unnecessary transportation.
- Advanced technology: Utilisation of our purpose built returns management portal, Savvy provides real-time returns tracking and interactive resolution management via the Client Portal.
How retailers benefit:
- Efficient returns management: Items returned by customers are scanned, checked against the original order, and processed according to the retailer’s policies.
- Return queries and exceptions resolution: Each return item is photographed and recorded in the Client Portal, allowing quick resolution and end-to-end visibility.
- Seamless refunds and exchanges: Retailers can quickly action refunds or exchanges, improving the customer journey.
- Duty reclaim services: UKPW’s duty reclaim service allows retailers to recover UK import duty charges paid on returned products, improving cash flow.
- Visibility and control: Retailers have access to detailed returns information through the Client Portal, ensuring transparency.
eCommerce Returns Process
Duty Reclaim
Frequently Asked Questions (FAQs)
How does the returns process work?
Customers return unwanted items to the UKP Worldwide returns hub, where items are scanned, opened, and checked against the original export manifest. Retailers can then process refunds or exchanges according to their policies.
Can retailers track their returns?
Yes, using UKP Worldwide’s Savvy system, retailers can view the status of their returns at each stage through the Client Portal.
What happens to returned items?
Returned items can be repatriated to the retailer, destroyed, or donated according to the retailer’s agreed policies.
How does the duty reclaim service work?
UKPW can make a duty claim on behalf of the retailer on qualifying orders that are exported back to their original origin, improving cash flow, and reducing costs.
Customer Case Study
Client: Leading Fashion Retailer
Challenge
A leading fashion retailer faced difficulties managing cross-border returns efficiently, leading to delays and increased costs.
Solution
By partnering with Unwind, the retailer leveraged the seamless returns process and duty reclaim service. The returns were processed quickly at the UKP Worldwide hub, and import duties were successfully reclaimed.
Outcome
- Improved Customer Satisfaction: Faster returns processing and seamless refunds/exchanges.
- Cost Savings: Significant savings through the duty reclaim service.
- Operational Efficiency: Streamlined returns management and reduced logistical challenges.
Join the growing number of retailers who are simplifying their cross-border eCommerce operations with Unwind. Enhance your customer experience, reclaim duties, and optimize your returns process today.
67%
Did you know that 67% of shoppers check to see if the merchant offers a return service before ordering the goods online?*
Contact Us
Guy Cliffe
Director at UKP Worldwide
Peter Egger
VP Growth at MS Direct
For more information about Unwind, how it can benefit your eCommerce business and to request a quote, get in touch.