Correios de Portugal are still experiencing delays in services due to staff shortages owing to covid infections. Please bear with them during this time.
Portugal is experiencing a fifth wave of the pandemic with unprecedented numbers of infections, including among the staff of CTT Correios Portugal. This has resulted in a high rate of absenteeism and consequently disruption to services. The processing of outbound mail (letter, post and parcel items) is subject to delays to continuing uncertainty regarding international transport.
CTT Correios de Portugal has advised that the lockdown announced in EmIS 56/2021 has ended. However, the authorities are still monitoring the situation carefully, and CTT Correios de Portugal will continue to operate under the current restrictions and safety guidelines. Moreover, the processing of outbound mail (letter-post, parcel-post and EMS items) is still liable to be delayed because of continuing uncertainty about international transport, and transit à découvert and closed transit operations for both letter mail and parcels via Portugal remain suspended for the time being. Measures to gradually resume normal operations continue to be implemented, and inbound standards are steadily improving.
Portugal Post has advised that the Portuguese Government has declared a new state of emergency from 9 November 2020, due to increasing COVID-19 infections, to be reassessed every two weeks. Postal services will continue to function, subject to restrictions such as staggered shift patterns and mandatory isolation and quarantine. As a result, Portugal Post will be operating with a reduced workforce. The processing and delivery of all mail types will be affected, Force Majeure remains in place until further notice.
Portugal Post has advised it is suspending the requirement for a signature on delivery for all mail items to help reduce the spread of the coronavirus. Postal operators will instead ask the recipients name and will enter this information followed by CV19 in the signature field. Delivery delays is to be expected during this period.
Strikes by the handling staff at Lisbon Airport between 26th and 29th December resulted in the cancellation of some flights from the UK, causing delays to the handling and processing of international mail.