As many of you will have experienced over the last few months, delivery times for postage of mail and parcels has been dramatically affected around the world during the coronavirus pandemic. Despite these challenging times, we are pleased to report that we have kept your goods moving during this period, albeit with some delays due to lack of passenger flights and country lockdowns.

The last month has seen a lot of countries reducing lockdown restrictions and some passenger flights reinstated, however, the landscape and the guidelines are constantly changing, along with travel advice from the Foreign & Commonwealth Office (FCO) changing from week to week. As an example, the US is not letting British National’s cross their borders if they have been in the UK, Ireland, Schengen zone, Iran, Brazil or China within the previous 14 days. These individual restrictions to the US – and similar restrictions in other countries means – reduced passenger flights, which in turn means limited capacity and less mail being transported worldwide, leading to inevitable delays. 

We are constantly working with our tried and tested postal suppliers from around the world to maintain delivery services and to ensure goods are delivered, however, delays should be expected. 

In spite of the constant changes and challenges, we are pleased to advise that we can and are getting our consignments delivered but unfortunately, some delays are still unavoidable at this present time and we don’t believe delivery timeframes are going to improve for a while and until there is an increase in passenger flights. We aim to continue to keep you informed of any changes, so you can consider these challenges when planning your campaigns and advising your customers of delivery aims. Please find our current delivery aims below, please bear in mind these additional delays to help avoid disappointment. 

To keep in touch with the latest country restrictions and delivery delays, please visit our Service Alerts page: https://www.ukpworldwide.com/news/service-alerts/

Many thanks for your patience during these challenging times and please stay safe. 

Many thanks,

UKPW Team

It’s been a week since we touched base and for the most, it is still business as usual for UKPW. The previously mentioned measures and protocols put in place still stand and our team are getting used to new ways of working, whether that’s by preparing shipments whilst abiding by social distancing or having video team meetings, along with working at home with families around…it’s a big learning curve for us all at present. 

However, one reoccurring question kept arising from you, our Customers…will our mail still be dispatched? We are pleased to confirm, despite some delays or seeking alternatives suppliers, we are still keeping your mail items moving to destinations without local restrictions. 

International Mail Service Alerts

We are actively working on keeping our Service Alerts page updated ensuring country information is up to date and relevant for all our customers. Unfortunately, during this time, some delays to international mail is to be expected, however, we are doing all we can to continue to provide our services with as little disruption as possible. Please visit our website for a full update: https://www.ukpworldwide.com/news/service-alerts/.

We continue to operate with vigilance, compassion and care for our customers, colleagues, suppliers and anyone affected during these difficult times.

Many thanks,

UKP Worldwide Team