The designated operator of France, La Poste, has advised that owing to a major incident regarding its information system, lasting from Monday, 10th to Thursday, 13th February 2025 and relating to customs clearance of letter-post items bearing Import One-Stop Shop (IOSS) numbers, a risk of double taxation has been identified.
La Poste has re-sent as many declarations as possible to the French customs authority and its delivery staff have been informed of the problem. La Poste is making every effort to avoid the erroneous collection of customs charges from addressees who have already paid via the IOSS number.