We wanted to bring to your attention the strict processing guidelines, which have been implemented by the Italian Postal Authority on all inbound international mail. Any mail pieces containing a double UK return address (a preprinted return address and the correct return address included in a PPI) will be subject to being refused or imposing heavy surcharges.
We would, therefore, ask you to ensure that all mail pieces being sent to Italy no longer contain a visible preprinted UK return address. Whilst we appreciate some clients like to include a return address to ensure undelivered mail is returned directly to them – we can confirm that undelivered mail items are returned to UKPW by the individual postal carriers. Though undelivered items can take a while to be returned, once received all returned items are processed accordingly and in alignment with our individual client’s requirements.
If you have any queries regarding these changes, please do not hesitate to get in touch to discuss these further.