The Canada Border Services Agency (CBSA) is currently experiencing a system outage that is causing significant delays for carriers at all land and air ports of entry.
CBSA has confirmed it has identified the root cause and is actively working toward a resolution, though no estimated timeline for full restoration has been shared at this time.

In the interim, carriers approaching the border are encouraged to follow CBSA’s System Outage Contingency Plan and carry paper copies of all required documentation to avoid further disruption.

Following on from our earlier communication:

We have full strike routing contingency in place on our DDP service where we’ve pulled as much volume out of the CPC network as possible, however Canada Post labels will still generate for areas alternative carriers cannot service (PO Boxes and rural areas), these shipments will be held.

Due to the national strike by the Canadian Union of postal workers, Canada Post have taken the decision to embargo Mail with immediate effect.

This will affect all postal services MaxiPak scan DDU, MiniPak Scan DDU and any untracked mail (PG & E format). DDP services are not affected.
Any volume we have received will be held and processed when Canada Post lifts the embargo.

Please contact your Account Manager who will be happy to help you access our DDP Canada services during this strike period and beyond.

The designated operator of Canada, Canada Post, wishes to inform Union member countries and their designated operators that, in the light of the new import requirements introduced by the US executive order dated 30 July 2025, it is temporarily suspending acceptance of open and closed transit items containing goods destined for the United States of America. This measure will take effect on 20 August 2025, in accordance with article 17-013 of the Convention Regulations. Any transit or misrouted items containing goods that are destined for the United States and arrive at Canada Post’s international mail processing centres will be returned to origin.