Further to our previous alert, please see below the latest update on the EMSEVT data transmission issue from Royal Mail Group: • For all tracked letters and registered packets where the journey began after 11 August, EMSEVT scans have been flowing correctly to postal partners and IPC/UPU. • For items where the journey began before 11 August, any EMSEVT scans generated from the afternoon of 20 August onwards are now flowing as normal. A fix was applied on the evening of 20 August and appears to be effective. • The main remaining gap is with items that began their journey before 11 August and were processed or delivered in the UK between 11 and 20 August. For these, EMSEVT scans were not returned as expected, although tracking information remains visible via the Royal Mail Track & Trace system. We will continue to review the situation next week and explore options to recover and replay as many of these missing scan events as possible. • Additional observation We have also identified a separate issue affecting EMS and Parcels delivered via Parcelforce after 11 August. In some cases, duplicate events are being returned (e.g., two EMDs and two EMFs with the same date and time stamp but different IMPC codes). This matter is under investigation by our IT suppliers.
