The designated operator of Germany, Deutsche Post AG, would like to inform the designated operators of other Union member countries that, as of 7 August 2025, the e-mail address letter.inquiries@deutschepost.de will no longer be used. Designated operators are requested to send inquiries related to letters (registered, tracked) through the Global Customer Service System (GCSS). If this is not practicable, inquiries (CN 08) may be sent to the new e-mail address: claimsCN08@deutschepost.de.
