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Our customer has been using direct mail for a number of years and has achieved some good results but like any business they were looking for ways to optimise their service and performance. We sat down together and took them through our variable data services and agreed to do a trial for their next campaign.

What were they doing?

Sending direct mail to approximately 12k recipients

On a quarterly basis using a standard mailing piece with the same offer

Typically achieving a 2.5% redemption rate

What did they want to achieve?

Develop a personalised relationship with their recipients

Engage with them by sending product relevant offers

Increase redemption rates without increasing costs

What did we do?

We looked at their recipient’s product and purchase history

Created three offers with unique relevant messaging

These were then applied to a master creative during the printing process by applying a unique code to the customer data

Printing completed in one step, no overs, no waste and more cost effective

Sending a personalised direct mail piece increased redemption rate to 5.8%, an increase of 3.3%!

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