Service Alerts

Service Alerts

Majorca – Flash Flooding

By Kelly Hudson | October 11, 2018

Majorca – Flash Flooding Heavy rainfall has caused flash flooding and disruption in Sant Llorenc des Cardassar. Delays to both processing and delivery of mail are to be expected. Heavy rain also brought chaos to other parts of Spain including Barcelona, where parts of the Tube service were temporarily suspended. We will keep you updated with developments.

USA – Hurricane Michael

By Kelly Hudson | October 11, 2018

USA – Hurricane Michael Start Date: 10th October – End Date: Ongoing Hurricane Michael has reached the Gulf Coast of Florida, with winds in excess of 150mph. The storm is expected to cause dangerous storm surges and widespread flooding with many residents evacuated. There will be delays to mail services in the affected area as a result.

India – Services Resumed

By Kelly Hudson | October 5, 2018

India – Services Resumed Start Date: 8th August – End Date: 4th October India Post Office has updated us that postal services in Kerala have returned to normal after the severe flooding in August 2018.

Indonesia – Delays

By Kelly Hudson | October 5, 2018

Indonesia – Delays Start Date: 28th September – End Date: Unknown Pos Indonesia has advised processing and delivery of all postal items to the following postal codes have been suspended: 941xx-942xx (Palu); 943xx (Donggala, Parigi and Moutong); and 915xx (Mamuju Utara). A 7.4-magnitude earthquake and tsunami hit the country on 28th September 2018, devastating Palu, Donggala and Mamuju in the Central Sulawesi province. Most of the buildings and roads in the affected areas have suffered major damage, and are cut off from electricity, communication and fuel.

Nigeria – Services Resumed

By Kelly Hudson | October 5, 2018

Nigeria – Services Resumed Start Date: 27th September – End Date: 3rd October The strike has been called off and mail services have resumed. Any backlog of mail as a result of the strike may take a few days to clear.

USA – Flooding

By Kelly Hudson | October 5, 2018

USA – Flooding Start Date: 14th September – End Date: 2nd October United States Postal Service (USPS) has updated, that a flooding crisis remains after Hurricane Florence has passed. Operations are still suspended at many post offices in the Carolinas, and deliveries and other services have been affected.

France – Strike

By Kelly Hudson | October 5, 2018

France – Strike Start Date: 9th October General Confederation of Labour (CGT) and Workers Force (FO) unions have called for a strike on 9th October to protest against the government. The logistics and transportation sector is expected to be severely impacted by the strike.

China – Suspended Services for English Publications

By Kelly Hudson | September 25, 2018

China – Suspended Services for English Publications Chinese Customs Authorities have confirmed suspension of some mailing services for English publications and printed matter.  At this stage, we do not know the reason or how long the suspension will be in place. We apologise for any delays which may be experienced whilst we source alternative mailing routes. We will keep you informed of any developments.


By Kelly Hudson | September 24, 2018

Japan Start Date: 4th September – End Date: 20th September The tropical storm in Japan is over and volumes are moving through Kansai International Airport once again. Delays can still occur as local backlogs might need to be cleared.


By Kelly Hudson | September 24, 2018

Indonesia Start Date: 5th August – End Date: 21st September Postal services are back to normal following the disruption caused by the earthquake in Lombok Island, Indonesia. However, delays are to be expected in the processing and delivery of all mail.

China – Suspension of Postal Services

By Kelly Hudson | September 17, 2018

China – Suspension of Postal Services Macao Post have confirmed that Macao Special Administrative Region was badly affected by Typhoon Mangkhut on 16th September, as a result, no government departments (expect emergency departments) will provide services on 17th September 2018. Therefore, Macao Post will not provide any postal services on 17th September 2018 and has suspended postal delivery services until further notice. Macao Post thanks designated operators for their understanding and will inform them once the situation has returned to normal.

Hong Kong

By Kelly Hudson | September 16, 2018

Hong Kong Start Date: 16th September – End Date: 18th September Due to Typhoon which hit Hong Kong on 16 & 17 September, mail operations have been disrupted over the last few days. Also, HK International Airport had many flights cancelled which may, in turn, affect mail transited via HK International Airport to destinations such as Japan, China, Vietnam, Australia, South Korea.


By Kelly Hudson | September 15, 2018

Philippines Start Date: 15th September Typhoon Mangkhut has affected the northern part of Luzon in the Philippines on 15 September 2018. Some of the roads are not passable due to landslides and floods. Delays in the processing of mails and transmission of tracking events are expected in the areas with the following postcodes: 2000-2001, 2003-2004, 2010, 2012-2026, 2400, 2410, 2413-2414, 2417-2418, 2420, 2423-2424, 2600, 2604-2606, 2610, 2714, 2810, 2814-2815, 2922, 3002-3003, 3011, 3015, 3019, 3106, 3108, 3110-3112, 3116, 3602-3609, 3800-3802 and 3806.

Israel Holidays

By Kelly Hudson | September 13, 2018

Israel Holidays Start Date: 10th September – End Date: 1st October Please be advised that Israel have a number of Bank Holidays over the coming weeks, therefore, no deliveries will be taking place on the following dates: Rosh Hashana/New Year – 10th and 11th September Yom Kippur/Day of Atonement – 19th September Sukkot – 24th September 2018 Simcha Torah – 1st October 2018

Costa Rica – Strike

By Kelly Hudson | September 10, 2018

Costa Rica – Strike Start Date: 10th September – End Date: Uknown Public sector labour unions have called an indefinite strike as of Monday, 10 September. This situation may result in collection, processing and delivery delays for both inbound and outbound mail.

Japan – Typhoon Jebi

By Kelly Hudson | September 4, 2018

Japan – Typhoon Jebi Start Date: 4th September – End Date: Ongoing Typhoon Jebi hit the western part of Japan on 4 September 2018, as a result there have been delays to mail services. Kansai International Airport (KIX), where Osaka International Post Office is based and deals with international mail has been closed. As a result, international mail and parcel services have been temporarily switched from Kansai Airport to other airports until Kansai Airport becomes operational again. Japan Post is making every effort to maintain operational performance for international postal services but unavoidable delays are likely over the coming weeks. UPDATE – Start Date: 6th September There was an earthquake in northern Japan on 6 September and as a result there are delays to mail services in the Hokkaido region (postcode: 00?04-09 ).


By Kelly Hudson | August 21, 2018

Colombia Start Date: 21st August – End Date: Unsure Bogota Airport is closed after earthquake EI Dorado International Airport (BOG) in Bogota, Colombia is closed due to 7.3 magnitude earthquake that struck northern Venezuela with effects in Colombian territory. We will update you once further information becomes available.


By Kelly Hudson | August 20, 2018

USA Start Date: 20th August – End Date: Ongoing Chicago O’Hare International Airport (ORD) has confirmed that nearly 200 flights have been cancelled since 20th August due to severe storms impacting the Chicago area. Reports are unclear when things will return to normal. Start Date: 23rd August Powerful Hurricane Lane is moving towards Hawaii. The following operations have been suspended in preparation for the storm. Hawaii Island – All Post Offices are closed and there will be no mail delivery Maui County – All Post Offices are closed but mail will be delivered Kauai – All Post Offices are closed but mail will be delivered Oahu – All Post Offices are closed but mail will be delivered  


By Kelly Hudson | August 18, 2018

Thailand Start date: 18th August – End date: 2nd September Severe flooding has occurred in multiple locations in the northern, eastern, and central parts of Thailand due to heavy rainfall impacting the country. Provinces affected include Nakhon Phanom, Mukdahan, Amnat Charoen, Ubon Ratchathani and Bung Kan. Further flash floods are expected.

Italy – Bridge Collapse

By Kelly Hudson | August 14, 2018

Italy – Bridge Collapse Poste Italiane has informed that due to the motorway bridge collapse in Genoa today on Tuesday 14th August, they are facing difficulties in transportation, processing and delivery of post in the affected area. Postcode areas affected are: 16149 and 16151.


By Kelly Hudson | August 11, 2018

India Start date: 11th August End date: 26th August Kerala state has now been suffering severe flooding for a considerable time. Operations at Kochi International Airport are suspended until 26 August 2018. Thereafter, the flood situation will be reassessed, to determine whether airport operations can resume. The Kochi office of exchange is unable to function normally owing to disruption of mail movements to and from the airport, as well as around the city and state. Therefore, mails should be made up for the offices of exchange at Delhi, Mumbai, Kolkata and Chennai rather than for Kochi for the time being.

India – Severe Weather

By Kelly Hudson | August 11, 2018

India – Severe Weather Start Date: 11th August – End Date: Ongoing Severe flooding has been impacting Kerala State, India causing widespread disruption since 11th August. Several roads and bridges have been destroyed. A Red Alert for heavy rainfall remains in effect for the area.

Japan – Severe Weather

By Kelly Hudson | August 11, 2018

Japan – Severe Weather Japan Post have informed that the areas of Gifu, Kyoto, Osaka, Hyogo, Okayama, Hiroshima, Tokushima, Ehime and Kochi in Western Japan have experienced typhoons, heavy rain and massive flooding. As a result, many parcel processing sites have been closed and will remain closed until the situation improves. A number of roads and highways have become inaccessible to vehicles further delaying the delivery of parcels to the area. The postcode areas currently affected by this are those that start with code 50, 53-59, 60-62, 65-67, 70-73, 76, 78-79.

USA – New York

By Kelly Hudson | August 11, 2018

USA – New York Start Date: 11th August – End Date: 14th August Flight operations normalise in New York: Local media sources reported on 14th August that flight operations have returned to normalcy at New York airports after earlier disruptions. More than 630 flights were cancelled over 1800 flights were delayed at LaGuardia Airport (LGA), John F. Kennedy International Airport (JFK) and Newark Liberty International Airport (EWR) since 11th August due to severe weather.

Brazil – Strike Actions

By Kelly Hudson | August 8, 2018

Service Alert Brazil – Strike Action Start Date: 8th August – End Date: Unknown Local media sources indicated on 30th July that postal workers with Correios in Rio Grande do Norte have voted for a strike starting 8th August over salary increases.  No further details on when the strike would end have been disclosed.

Indonesia – Earthquake

By Kelly Hudson | August 5, 2018

Indonesia – Earthquake Pos Indonesia has advised that many post offices have suffered major damage after an earthquake struck Lombok Island on 5th August. Delays may be expected in the processing and delivery of all postal items in the areas with the following postcodes: Mataram: 83000-83365, Selong: 83600-83672, Sumbawa Besar: 84300-84381.

Canada – Tornado Warning

By Kelly Hudson | August 2, 2018

Canada – Tornado Warning Start Date: 2nd August – Expected End Date: Unknown Government authorities have issued a tornado warning for Ottawa, Canada due to a strong thunderstorm moving in the area. Damaging winds, large hail and localised intense periods of rainfall are to be expected. Disruption of road and air traffic is possible.

France – Delays

By Kelly Hudson | July 23, 2018

France – Delays Start Date: 23rd July – End Date: Unknown There may be some delays for some mail due to industrial actions at the below distribution centres: Agde Mer et distribution centre (34300) Villeneuve la Garenne (92390) Limours (91470)

South Africa – Strike

By Kelly Hudson | July 18, 2018

The designated operator of South Africa, South African Post Office have informed us that employees launched a nationwide strike on Tuesday 3rd July. As a consequence, delays in the collection and delivery of all inbound and outbound mail are to be expected. South African Post Office is doing everything possible to deal with the situation. South African Post Office thanks everyone for their understanding and cooperation and will update as soon as the situation returns to normal.

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