Service Alerts

Service Alerts

Democratic Republic of Congo

By Kelly Hudson | July 16, 2019

Our suppliers have temporarily stopped accepting mail to the Dem. Rep Congo. Delays are to be expected, while we work with our suppliers to get this issue resolved. We will keep you informed of any developments.

Sudan

By Kelly Hudson | July 16, 2019

Our supplier has temporarily stopped accepting all mail and parcels to Sudan. Delays are to be expected, while we try to establish the cause of the issue with our supplier. We will keep you informed of any updates.

French Polynesia

By Kelly Hudson | July 10, 2019

French Polynesia has advised that an open-ended strike was called by postal workers throughout French Polynesia from Monday 8th July. Both inbound and outbound mail service will be disrupted during this time.

Cayman Islands

By Kelly Hudson | July 9, 2019

Cayman Islands Postal Services has advised that the problem with the transmission of EDI messages has been resolved and all operations have returned to normal.

France & Belgium

By Kelly Hudson | July 9, 2019

Delivery disruptions are likely to be experienced in both France & Belgium during the ‘Tour De France’, which runs from 6th-28th July.

USA

By Kelly Hudson | July 4, 2019

An earthquake of magnitude 6.4 in the Mojave Desert, California has damaged roads and infrastructure in San Bernadino and Kern County. Several 4.0 aftershocks have been reported in the area and are expected to continue throughout the week.

Hong Kong

By Kelly Hudson | July 4, 2019

Hongkong Post has confirmed that all postal services and operations have returned to normal.

Hong Kong

By Kelly Hudson | July 3, 2019

Hongkong Post has advised of delays to the processing of inbound and outbound mail items, due to road closures for a public event which took place on 1st July. The impact is expected to last a few days.

Italy

By Kelly Hudson | July 2, 2019

Following union involvement with staff at Malpensa Office of Exchange (International Mail Hub) there is potential for delays in the processing of inbound and outbound mail services.

USA

By Kelly Hudson | July 1, 2019

Thursday 4th July, Independence Day is a public holiday in the United States. Many businesses close down for the day, including our US office. No inbound or outbound mail will be processed, which could result in a 24-hour delay.

Spain

By Kelly Hudson | June 30, 2019

Airport workers are planning multiple strikes over the forthcoming weeks, which is expected to go into September 2019. Aena airport workers plan multiple strikes at Bilbao Airport between 1st July and 1st September. The planned strike dates for July are as follows: 1st, 7th, 14th, 15th, 21st, 24th, 25th, 28th and 31st. Flight cancellations have already been announced and further disruptions to airport operations are to be expected.

Poland

By Kelly Hudson | June 27, 2019

The Polish Transport Union have called for a general strike on Friday 28th June. More than 7,000 truck drivers will go on strike against EU Mobility Package Form adopted in early April. This is likely to cause delays to both inbound and outbound mail. Truckers from other European countries are likely to participate in the strike.

Italy

By Kelly Hudson | June 26, 2019

Poste Italiane has confirmed that postal operations in the Sardinia region (postcode areas 07010 to 09199) are now back to normal.

Cyprus

By Kelly Hudson | June 25, 2019

Tuesday 25th June will be an unplanned public holiday due to the death of the former President, Demetris Christofias. As a result, all mail services can expect a 24-hour delay.

Bhutan

By Kelly Hudson | June 25, 2019

Its the start of the monsoon season and heavy rain has resulted in flooding and landslides, which have blocked roads in most parts of the country. This means all inbound mail will face delays.

Hong Kong

By Kelly Hudson | June 21, 2019

A public event taking place on the 21st June has resulted in road blocks in major areas of Hong Kong, this is causing delays with the processing and delivery of mail pieces. As a result, delivery delays are expected.

Italy – Temporary closure of Cagliari Airport

By Kelly Hudson | June 21, 2019

Italy’s post has advised that due to continued evening construction work at Cagliari Airport, a 24-hour delay will be experienced on the collection and delivery of mail items throughout 8th-30th June.

USA

By Kelly Hudson | June 18, 2019

Severe weather has disrupted operations at Baltimore-Washington International, Dallas Love Field and Dallas/Fort Worth International airports in the United States. Several flights were cancelled or delayed by up to 3 hours due to thunderstorms.

Afghanistan – Resumption of mail operations

By Kelly Hudson | June 18, 2019

Afghan Post has confirmed that mail operations have returned to normal following the terrorist attack in April 2019.

Hong Kong – Returned to normal

By Kelly Hudson | June 15, 2019

Normal postal service has resumed in the areas affected by the recent road conditions around Admiralty, Wan Chai, Central and Mid-level.

India

By Kelly Hudson | June 13, 2019

Air traffic has been disrupted across Gujarat Province due to Tropical Cyclone Vayu. Operations have been suspended for at least 24 hours at seven airports across Gujarat Province. Affected are Diu Airport, Porbandar Airport, Bhavnagar Airport, Kandla Airport, Keshod Airport, Jamnagar Airport and Bhuj Airport. Expect associated air travel disruptions to persist until weather conditions improve.

Hong Kong

By Kelly Hudson | June 12, 2019

Delays could be experienced with the collection and delivery of mail items, due to road conditions arising from special circumstances around Admiralty, Wan Chai, Central and Mid-level.

Estonia – back to normal

By Kelly Hudson | June 11, 2019

Omniva has confirmed that the data exchange is back up and running after experiencing problems between 31st May and 11th June. There is a chance that data sent or received during this time could be delayed or missing.

Australia Bank Holiday

By Kelly Hudson | June 7, 2019

Australia Post has advised that no deliveries will take place on Monday 10th June, due to the public holiday.

Philippines – IT problem solved

By Kelly Hudson | June 4, 2019

Philippine Postal Corporation has confirmed that their IT problems have been resolved and operations have returned to normal.

San Marino – Back to normal

By Kelly Hudson | May 27, 2019

Poste San Marino has confirmed that services have returned to normal following employee’s ending strike action.

Mali – Back to normal

By Kelly Hudson | May 27, 2019

La Poste du Mali has confirmed that the disrupted internet connection, which had affected EDI messages on international mail has now been restored and services resumed.

Lebanon – End of Strike

By Kelly Hudson | May 23, 2019

LibanPost has confirmed that the customs strike is now over and the clearance of mail items is gradually resuming.

San Marino – Strike

By Kelly Hudson | May 22, 2019

Poste San Marino has advised that employees have been striking since 13th May 2019, which is causing delivery delays with letters and parcels.

Jamaica

By Kelly Hudson | May 22, 2019

Jamaica Post has confirmed that they have resumed full operations following the shutdown caused by the noxious fumes. However, they have advised there will be some delays in mail processing from 21st May to 7th June, whilst they clear the backlog.

Mali – Internet disruptions

By Kelly Hudson | May 20, 2019

La Poste du Mali has advised they are experiencing intermittent internet disruption, which is affecting the operations of both inbound and outbound mail and causing delays. La Poste du Mali thanks everyone for their understanding.

Lebanon – Strike

By Kelly Hudson | May 20, 2019

LibanPost has advised that mail clearance workers have been on strike since Friday 17th May. At present, there is no clearance of inbound or outbound mail items. resulting in service delays. LibanPost thanks everyone for their understanding.

Italy – Possible Delays

By Kelly Hudson | May 20, 2019

Italy’s post has advised that collection and delivery of mail items may be delayed throughout the Sardinia region between 19th-25th May due to evening construction work at Cagliari Airport.

Philippines – Returns to normal

By Kelly Hudson | May 17, 2019

Philippine Postal Corporation has advised that postal services have returned to normal in areas affected by the earthquake on 22nd April 2019, including Lubao and Porac.

Zimbabwe – Back to normal

By Kelly Hudson | May 17, 2019

Zimbabwe Post has advised that postal operations have returned to normal following Cyclone Idai.

Philippines – IT problems

By Kelly Hudson | May 16, 2019

Philippines Postal Corporation are currently experiencing IT problems, which is delaying the processing of incoming and outbound mail.

Jamaica Post – Disruption of postal services

By Kelly Hudson | May 15, 2019

Jamaica Post has advised that the International Mail Processing Centre in Kingston, Jamaica had to shut down on 14th May due to noxious fumes at the facility. All outbound and inbound mail operations have been affected.

Afghanistan – Disruption to postal services

By Kelly Hudson | May 13, 2019

Afghan Post has confirmed they are working to restart operations following a terrorist attack on their headquarters on Sunday 13th April 2019. Services impacted include customs and international outbound mail and the systems supporting the mail movement. Afghan Post thanks everyone for their understanding.

Israel – Back to normal

By Kelly Hudson | May 13, 2019

Israel Postal Company has confirmed that all services have returned to normal and thanks to everyone for their understanding during this time.

Israel – Disruption of postal services

By Kelly Hudson | May 6, 2019

Israel Postal Company has advised that due to the security situation, there have been interruptions and delays in the distribution and collection of mail in the south of Israel since 4th May 2019. Israel Postal Company thanks everyone for their understanding.

Norway – Delays

By Kelly Hudson | April 26, 2019

Norway Post has advised that SAS pilots in Norway, Sweden and Denmark are on strike and hundreds of flights have been cancelled, severely impacting inbound and outbound mail.

Japan – Exceptional Event

By Kelly Hudson | April 26, 2019

Japan Post has advised that the national holiday from 27th April to 6th May, should not impact inbound and outbound mail operations. However, please note that most of the employees in the head office and local branch offices will not work during this period. Japan Post thanks everyone for their understanding.

Philippines – Suspended Service

By Kelly Hudson | April 24, 2019

Philippines Post has advised that postal operations were suspended in Metro Manila and Pampanga provinces on 23rd April, following a powerful earthquake that struck a day earlier. Damage sustained in the cities of Lubao and Porac in Pampanga province could cause delays to postal services.

Portugal – Strike

By Kelly Hudson | April 16, 2019

Portugal Post has advised that some delays to both inbound and outbound mail could be experienced due to fuel truck drivers striking which is affecting transport by both road and air.

Jamaica – Outbound airmail delays

By Kelly Hudson | April 15, 2019

Title here Jamaica Post has advised that they have been experiencing airlift challenges since 8th April, due to capacity challenges arising from the grounding of Boeing 737 Max aircraft. This has resulted in several dispatches being rerouted to alternative air carriers and in some cases not being airlifted at all. The situation is being actively addressed and Jamaica Post will provide an update as soon as possible. Jamaica Post thanks everyone for their understanding.

Zimbabwe – Cyclone Idai

By Kelly Hudson | March 22, 2019

Zimbabwe Post has advised that parts of Zimbabwe have been affected by Cyclone Idai, which hit the country on Friday 15th March 2019. The cyclone caused serious damage to bridges and the road network in parts of Manicaland. The collection and delivery of letter post, parcels and EMS items have been affected in Chimanimani, Chipinge, Biriiri, Birchenough, Nyanga, Nyazura and Rasitu areas. Zimbabwe Post thanks everyone for their understanding and will advise once the situation has returned to normal.

USA – IT Problems

By Kelly Hudson | March 15, 2019

United States Postal Service (USPS) has confirmed they are experiencing IT problems and it’s affecting the generation of EDI messages. USPS is currently working with its IT department to resolve the problem. Based on initial investigations, it appears that some messages are not being processed properly and that pre-advice of dispatch (PREDES), pre-advice of consignment (PRECON) and carrier/documents international transport advice (CARDIT) are currently affected. The team is monitoring and assessing the extent of the impact. Any updates will be provided as soon as more information available. USPS thanks everyone for their understanding.

Israel – possible disruption of EDI transmissions

By Kelly Hudson | March 13, 2019

Israel Postal Company has confirmed that the new software for its Courier Division will go live on Friday 15th March 2019. As a result, there may be some temporary disruptions to the sending of EDI messages for EMS items. Israel Postal Company apologises for advance for any inconvenience and will inform member countries and their designated operators of further developments. Israel Postal Company thanks everyone for their understanding.

Spain – Strike

By Kelly Hudson | March 7, 2019

Spain’s post has advised that all inbound and outbound operations on 8th March could be affected by a general strike called by trade unions marking International Women’s Day.

Tonga – Back to normal

By Kelly Hudson | March 4, 2019

Tonga Post Ltd has confirmed that postal operations are back to normal. Tonga Post Ltd thanks everyone for their understanding.

Chile – back to normal

By Kelly Hudson | February 28, 2019

Correos de Chile of Chile has confirmed that postal services have returned to normal in Arica and Parinacota. Correos de Chile thanks everyone for their understanding.

Guatemala – Resumption of inbound postal services

By Kelly Hudson | February 27, 2019

Correos y Telégrafos of Guatemala has confirmed that postal services for inbound letters, parcels and EMS items will resume on 1st March 2019. Correos y Telégrafos thanks everyone for their understanding and cooperation.

Tonga – Tropical Cyclone Pola

By Kelly Hudson | February 27, 2019

Tonga Post Ltd has advised that Tropical Cyclone Pola is expected to hit Tonga, causing strong winds and heavy rain, which may affect all mail operations in the next couple of days. Tonga Post thanks everyone for their understanding during this time and will advise when the situation returns to normal.

Australia – Back to normal

By Kelly Hudson | February 27, 2019

Australia Post has confirmed that the situation has returned to normal in the state of Queensland as well as New South Wales. Australia Post thanks everyone for their understanding.

Jamaica – Resumption of Internet services

By Kelly Hudson | February 20, 2019

Jamaica Post has confirmed that Internet services have returned to normal. Jamaica Post thanks everyone for their understanding.

Sweden – Resumption of EDI messages

By Kelly Hudson | February 20, 2019

PostNord Group AB has advised that the problems with EDI messages has been resolved and services have returned to normal. PostNord Group AB thanks everyone for their understanding.

USA – Back to normal

By Kelly Hudson | February 20, 2019

USA – Back to normal United States Postal Service (USPS) has advised that the issues with EDI messages has been resolved and services have returned to normal. USPS apologies for any inconvenience caused.

USA – IT problems

By Kelly Hudson | February 18, 2019

United States Postal Service (USPS) has advised they have been experiencing IT problems since 10th February, which is affecting EDI messages. USPS is currently working with its IT department to resolve the problem. The issue has been identified, and it is expected that the backlog will be cleared early W/C 18th February. USPS thanks everyone for their understanding.

Jamaica – Disruption of Internet services

By Kelly Hudson | February 18, 2019

Jamaica Post has advised they have had intermittent internet problems since Thursday 14th February. The disruption has affected the production of documents for outbound mail and the sending of electronic messages for inbound mail. Jamaica Post thanks everyone for their understanding.

Finland – Strike

By Kelly Hudson | February 14, 2019

Posti, Finland has advised that due to a strike at the Helsinki office of exchange on the 13th and 14th February 2019, delays could be experienced on outbound mail. Posti thanks everyone for their understanding.

Belgium – Strike

By Kelly Hudson | February 12, 2019

Bpost has advised that a national general strike has been announced in Belgium for 13th February 2019. Road traffic in the country is expected to be heavily disrupted, which will likely affect postal services. Air traffic controllers and ground handlers at Brussels airport are also expected to take part in the strike, which will likely have an impact on inbound and outbound postal operations. Bpost thanks everyone for their understanding.

Jamaica – Disruption of outbound mail

By Kelly Hudson | February 12, 2019

Jamaica Post has advised that they have been unable to forward outbound dispatches, including mail in transit, owing to challenges with scanning machine at the airport. Jamaica Post thanks everyone for their understanding and will update once the situation has returned to normal.

Venezuela

By Kelly Hudson | February 7, 2019

We are currently experiencing problems when shipping to Venezuela, due to ongoing political issues. We will provide an update once the situation has returned to normal.

Chile – Severe weather

By Kelly Hudson | February 7, 2019

Correos de Chile has advised that severe weather event in Arica and Parinacota, Chile, is affecting the collection and delivery of all mail products. Delays can be expected for all mail products into and out of these areas of Chile. Correos de Chile thanks everyone for their understanding and will update once the situation has returned to normal.

United States of America – Back to normal

By Kelly Hudson | February 5, 2019

United States Postal Service (USPS) has advised that operations have returned to normal following last week’s suspension of deliveries owing to extremely cold temperatures. USPS thanks all everyone for their understanding.

Jamaica – Back to normal

By Kelly Hudson | February 4, 2019

Jamaica Post has advised that the forwarding of outbound dispatches, including those in transit, resumed on Thursday 31st January 2019. Jamaica Post thanks everyone for their understanding.

Australia – Severe weather

By Kelly Hudson | February 1, 2019

Australia Post has advised that severe weather in North Queensland, Australia, is affecting the collection and delivery of all mail products for postcodes ranging from 4804 to 4899. Australia Post thanks everyone for their understanding and will update once the situation has returned to normal.

Ukraine – Services return to normal

By Kelly Hudson | January 31, 2019

The operator of Ukraine, the State Enterprise of Special Post has advised that processing and delivery of EMS items is now back to normal. The State Enterprise of Special Post thanks everyone for their understanding.

Jamaica – Disruption of outbound mail

By Kelly Hudson | January 31, 2019

Jamaica Post has advised that as of 06:30 local time on Wednesday 30th January, it has been unable to forward outbound dispatches, including those in transit, owing to customs issues. Jamaica Post thanks everyone for their understanding and will update once the situation has returned to normal.

USA Delays – Winter Storm Jaden

By Kelly Hudson | January 30, 2019

Due to extreme weather conditions caused by Winter Storm Jaden, the United States Postal Service (USPS) have temporarily suspended delivery service in certain locations to ensure the safety and well-being of their employees. The following 3-digit ZIP Codes are affected: Michigan: 486-491, 493-499 Indiana: 460-469, 472-475, 478, 479 Chicago: 606-608 Lakeland: 530-532, 534, 535, 537-539, 541-545, 549, 600, 602, 601, 611 Detroit: 480-485, 492 Central Illinois: 601, 603 – 605, 609, 613, 614, 616, 617 Northern Ohio (Cleveland and Lima areas): 441, 458 Ohio Valley (Cincinnati and Columbus areas): 452, 430-432 Western Pennsylvania: (Erie and Bradford areas): 165, 169-177, 188 Northland: 540, 546-548, 550, 551, 553-564, 566 Hawkeye: 500-514, 520-528, 612 Dakotas: 580-588, 570-577 Eastern Nebraska: 680-689 We will keep you informed of any developments.

Tonga – Restoration of Internet connection

By Kelly Hudson | January 29, 2019

Tonga Post Ltd has confirmed that internet services in Tonga have been restored but with limited capacity. Tonga Post thanks everyone for their understanding.

Antigua and Barbuda – End of strike

By Kelly Hudson | January 28, 2019

Antigua and Barbuda the General Post Office has confirmed that the strike has now ended and all postal services returned to normal on Friday 25th January 2019. The General Post Office thanks everyone for their understanding.

Tonga – Disruption of Internet connection

By Kelly Hudson | January 23, 2019

Tonga Post Ltd has advised that internet services in Tonga have been down since Sunday evening, 20 January 2019. This problem is a technical fault with Tonga’s submarine cables and is beyond the control of Tonga Post and the Internet service providers. Tonga Post apologises for any inconvenience caused and will provide further updates when the situation has returned to normal.

Greece – Strike

By Kelly Hudson | January 23, 2019

The Greek postal operator has informed us that the Federation of Postal Associations of Hellenic Post [ELTA] S.A. has announced a 24 hours strike for Wednesday 23 January 2019. As result, mail collection and delivery will be affected until after the strike, with delays potentially continuing for several days after 24 January 2019 due to possible backlogs.

USA Government shutdown causing shipping delays

By Kelly Hudson | January 22, 2019

Shipping delays are currently being experienced on parcels to the US, due to the US Government shutdown causing a 24-48hr delay with parcels getting through customs. We will keep you informed with any developments.

Uruguay – End of strike

By Kelly Hudson | January 18, 2019

Correo Uruguayo of Uruguay has advised that negotiations have been fruitful and that the processing of inward international mail will return to normal on 28th January 2019. All postal items can be forwarded to Uruguay from 28th January 2019 onwards. Correo Uruguayo thanks everyone for their patience and understanding.

Switzerland – return to normal

By Kelly Hudson | January 17, 2019

The weather in the eastern part of Switzerland has now stabilised and mail services resumed on 17th January, with the exceptions of a few homes that remain isolated. Previously impacted postcode areas were 72xx, 73xx, 75xx, 76xx and 77xx due to roads closures. Please note a few days may be required to clear any backlog, hence may still observe some delays through to the weekend.

Switzerland – delays to mail services

By Kelly Hudson | January 14, 2019

Swiss Post has advised heavy snowfall is affecting delivery in the alpine region of Canton Graubünden in the eastern part of Switzerland. As a result, it’s difficult, and in some parts impossible to deliver mail in the postcode areas 72xx, 73xx, 75xx, 76xx and 77xx due to road closures and avalanche warnings. It’s not known at this time when normal postal operations will resume as more snowfall is forecasted for the next few days.

Ukraine – Delivery delays

By Kelly Hudson | January 14, 2019

Ukraine Post has advised they are dealing with backlogs following the recent embargo on imports, resulting in a significant increase in volumes of inbound international mail. As a result, the processing and delivery of mail is taking longer than normal, leading to delays with a specific impact on EMS item delivery.

Thailand – Back to normal

By Kelly Hudson | January 11, 2019

​Thailand Post has confirmed that postal services have resumed on the 9th January in Nakhon Si Thammarat Province.

Antigua and Barbuda – Strike

By Kelly Hudson | January 8, 2019

The General Post Office, of Antigua and Barbuda has confirmed that postal staff at the General Post Office have been on strike since 2nd January 2019. The General Post Office requests that all mail for Antigua and Barbuda be held back until further notice, as mail cannot currently be processed. The General Post Office thanks everyone for their understanding and we will confirm once the situation returns to normal.

Canada – Final update on strike

By Kelly Hudson | January 8, 2019

Canada Post has confirmed that all operations have now returned to normal for the handling of international inbound mail. Canada Post thanks everyone for their understanding and patience over the past several weeks.

Thailand – Tropical Storm Pabuk

By Kelly Hudson | January 7, 2019

Thailand Post has advised that due to Tropical Storm Pabuk, which hit southern Thailand on Friday 4th January 2019, causing flash floods in Nakhon Si Thammarat Province, the delivery of letter post, parcels and EMS items has been affected in postcode areas 80000–80999. Thailand Post thanks everyone for their understanding during this time.

Ukraine – Back to normal

By Kelly Hudson | January 4, 2019

Ukrposhta of Ukraine has confirmed that the embargo at Boryspil Airport on the importing of cargo and mail has been lifted, and mail processing has returned to normal. Ukrposhta thanks everyone for their understanding.

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