Office Location: Worminghall, Bucks, HP18 9JX

Type: Hybrid Working, Full-Time, Permanent. Monday to Friday, 09:00-17:00

Start Date: ASAP

Overall Job Purpose

The Business Development Manager will be responsible for prospecting and closing £500k of new business for customs clearance in the eCommerce small parcel sector.

Facilitate the handover of new accounts to customer services/account management teams.

Look to upsell and cross sell across all new business wins.

Core Responsibilities

• Identify international new business opportunities
• Work with the Sales Director to offer the best commercial solution for customer needs
• Developing new business and building professional relationships with new customers/clients.
• Utilising all available platforms to connect and create a network of new business.
• Converting new business into successful sales.
• Attending meetings with management to relay sales pipeline information
• Providing excellent customer service by ensuring all relevant parties are kept well informed and satisfied with the service offered.
• To escalate as appropriate, all queries, requests, complaints, and problems in a timely manner.
• Ensure customer satisfaction is maintained at all times
• Keep up to date with current legislation for customs clearance
• Adhere to and follow all HMRC & Border Force’s legal regulations to maintain compliance with the operating of an ETSF.
• Ensure Security protocols are always maintained including securing of the doors to the warehouse and enforcing access control to ensure no unauthorised access
• Follow and adhere to the UKP company values

Required Knowledge & Skills

• In-depth knowledge of customs clearance procedures
• Experience working with international 3PLs, online retailers, customs brokers and freight forwarders
• Must have good IT skills, intermediate Microsoft Office, Excel, Word, Outlook, E-Customs knowledge and ideally experience and knowledge of using Microsoft Teams and SharePoint
• Proficient in using Microsoft Teams and other platforms for web calls
• Minimum of 5 years operating in customs clearance industry.
• Full understanding of Industry Standard legislation and documentation
• Competent with general freight forwarding road, air and sea.
• Working knowledge of AEO and ETSF

Required Qualifications, Education and/or Experience

• Minimum 5 years experience in customs clearance
• Understanding and knowledge of the Importation and export of goods to and from the UK and all customs systems and procedures.
• Knowledge of NCTS or NES would be advantageous but not essential.
• All candidates will be subject to a 5-year work and or education check. Any gaps in employment greater than 28 days will require an explanation/verification.
• In addition, a full clean security check is required for this role.
• Photo ID and right to work in the UK must be provided during the interview process.

Values, Attitude and Skillset

• Self-starter
• Driven
• Integrity/Open & Honest
• Accountability/Responsibility
• Determination
• Excellent Communication Skills
• Dependable, Productive, High Quality and Positive with a can-do Attitude
• Team player
• Ability to learn
• Ability to follow written instructions/ directions with high accuracy levels
• Ability to work independently
• IT skilled with good verbal and written communication ability

Additional Requirements

• Flexible, and willing to respond to the needs of the business in terms of working hours.
• Overseas travel as required by the business

Please apply by sending your CV and cover letter to guy.cliffe@ukpworldwide.com.

No agencies please!