Service Alerts

Service Alerts

Canada Post Embargo

By Kelly Hudson | November 16, 2018

Canada Post Embargo Canada Post has advised due to ongoing postal strikes no inbound mail is currently moving through their network.  They are aware of the impact it’s having on their customers and is continuing to attempt to reach a settlement with the Canadian Union of Postal Workers (CUPW). We will continue to work with our international carriers and will keep you informed of any further developments.

Italy – international mail with double UK return addresses

By Kelly Hudson | November 12, 2018

Italy – international mail with double UK return addresses We wanted to bring to your attention the strict processing guidelines, which have been implemented by the Italian Postal Authority on all inbound international mail.  Any mail pieces containing a double UK return address (a preprinted return address and the correct return address included in a PPI) will be subject to being refused or imposing heavy surcharges. We would, therefore, ask you to ensure that all mail pieces being sent to Italy no longer contain a visible preprinted UK return address. Whilst we appreciate some clients like to include a return address to ensure undelivered mail is returned directly to them – we can confirm that undelivered mail items are returned to UKPW by the individual postal carriers.  Though undelivered items can take a while to be returned, once received all returned items are processed accordingly and in alignment with our individual client’s requirements. If you have any queries regarding these changes, please do not hesitate to get in touch to discuss these further.

Israel – Strike Cancelled

By Kelly Hudson | November 7, 2018

Israel – Strike Cancelled Israel Postal Company has confirmed that the general strike called for Wednesday 7th November 2018, has been cancelled. Israel Postal Company thanks everyone for their understanding.

Belgium – Strike

By Kelly Hudson | November 6, 2018

Service Alert Belgium – Strike Bpost has confirmed that postal services will be heavily disrupted between 7th and 13th November due to the rotating industrial action announced by trade unions. Both inbound and outbound services will be affected. Bpost thanks everyone for their understanding during this time.

Israel – Strike

By Kelly Hudson | November 6, 2018

Israel – Strike Israel Postal Company has confirmed that a general strike, affecting postal services, flights, transportation, government services, etc., has been called for Wednesday 7th November 2018. Postal services will be affected and delays expected. Israel Postal Company thanks everyone for their understanding.

Canada – Strike Update

By Kelly Hudson | October 31, 2018

Canada – Strike Update Canada Post has confirmed the below updates following the ongoing rotating strikes initiated by the Canadian Union of Postal Workers (CUPW). While negotiations continue with the help of a special mediator, the Canadian Union of Postal Workers continues to hold rotating strikes in various locations across Canada. Mail and parcels will not be delivered or picked up in the impacted areas while the union continues its strike activity. Canada Post is working to restore service and address any mail and parcel backlogs in areas impacted once the disruption ends. Canada Post continues to operate across the rest of Canada and is accepting and delivering mail and parcels in other locations. Regular updates can be found at canadapost.ca/update. Canada Post is working hard to negotiate a settlement with CUPW, whilst making every effort to minimise disruptions to its customers. Many thanks for your understanding.

USA – Update Hurricanes Florence and Michael

By Kelly Hudson | October 29, 2018

USA – Update Hurricanes Florence and Michael United States Postal Service (USPS) has confirmed that postal services have returned back to normal in the majority of the areas affected. For further information and service updates, please visit USPS Service Alerts page http://about.usps.com/news/service-alerts/welcome.htm. USPS thanks everyone for their understanding.

Indonesia – Services Resumed

By Kelly Hudson | October 29, 2018

Indonesia – Services Resumed PT Pos Indonesia has confirmed that all postal services have returned to normal on Lombok Island. PT Pos Indonesia thanks everyone for their understanding.

Japan – Services Resumed

By Kelly Hudson | October 29, 2018

Japan – Services Resumed Japan Post has confirmed all postal services have returned to normal. Japan Post thanks everyone for their understanding.

Costa Rica – End of Strike

By Kelly Hudson | October 24, 2018

Costa Rica – End of Strike Correos de Costa Rica has confirmed that the strike of the public sector labour unions has ended and that postal services are back to normal. Correos de Costa Rica thanks everyone for their cooperation and understanding during this period.

Canada

By Kelly Hudson | October 18, 2018

Canada Delays Canada Post has advised they are experiencing delays with delivery services due to high volumes of incoming mail. Normal delivery aims for economy services to Canada are 7-14 working days, however, services are severely delayed and are taking 3-4 weeks to be delivered. We apologise for any inconvenience experienced and we will keep you informed with any developments.

Majorca – Flash Flooding

By Kelly Hudson | October 11, 2018

Majorca – Flash Flooding Heavy rainfall has caused flash flooding and disruption in Sant Llorenc des Cardassar. Delays to both processing and delivery of mail are to be expected. Heavy rain also brought chaos to other parts of Spain including Barcelona, where parts of the Tube service were temporarily suspended. We will keep you updated with developments.

USA – Hurricane Michael

By Kelly Hudson | October 11, 2018

USA – Hurricane Michael Start Date: 10th October – End Date: Ongoing Hurricane Michael has reached the Gulf Coast of Florida, with winds in excess of 150mph. The storm is expected to cause dangerous storm surges and widespread flooding with many residents evacuated. There will be delays to mail services in the affected area as a result.

India – Services Resumed

By Kelly Hudson | October 5, 2018

India – Services Resumed Start Date: 8th August – End Date: 4th October India Post Office has updated us that postal services in Kerala have returned to normal after the severe flooding in August 2018.

Indonesia – Delays

By Kelly Hudson | October 5, 2018

Indonesia – Delays Start Date: 28th September – End Date: Unknown Pos Indonesia has advised processing and delivery of all postal items to the following postal codes have been suspended: 941xx-942xx (Palu); 943xx (Donggala, Parigi and Moutong); and 915xx (Mamuju Utara). A 7.4-magnitude earthquake and tsunami hit the country on 28th September 2018, devastating Palu, Donggala and Mamuju in the Central Sulawesi province. Most of the buildings and roads in the affected areas have suffered major damage, and are cut off from electricity, communication and fuel.

Nigeria – Services Resumed

By Kelly Hudson | October 5, 2018

Nigeria – Services Resumed Start Date: 27th September – End Date: 3rd October The strike has been called off and mail services have resumed. Any backlog of mail as a result of the strike may take a few days to clear.

USA – Flooding

By Kelly Hudson | October 5, 2018

USA – Flooding Start Date: 14th September – End Date: 2nd October United States Postal Service (USPS) has updated, that a flooding crisis remains after Hurricane Florence has passed. Operations are still suspended at many post offices in the Carolinas, and deliveries and other services have been affected.

France – Strike

By Kelly Hudson | October 5, 2018

France – Strike Start Date: 9th October General Confederation of Labour (CGT) and Workers Force (FO) unions have called for a strike on 9th October to protest against the government. The logistics and transportation sector is expected to be severely impacted by the strike.

China – Suspended Services for English Publications

By Kelly Hudson | September 25, 2018

China – Suspended Services for English Publications Chinese Customs Authorities have confirmed suspension of some mailing services for English publications and printed matter.  At this stage, we do not know the reason or how long the suspension will be in place. We apologise for any delays which may be experienced whilst we source alternative mailing routes. We will keep you informed of any developments.

China – Suspension of Postal Services

By Kelly Hudson | September 17, 2018

China – Suspension of Postal Services Macao Post have confirmed that Macao Special Administrative Region was badly affected by Typhoon Mangkhut on 16th September, as a result, no government departments (expect emergency departments) will provide services on 17th September 2018. Therefore, Macao Post will not provide any postal services on 17th September 2018 and has suspended postal delivery services until further notice. Macao Post thanks designated operators for their understanding and will inform them once the situation has returned to normal.

Hong Kong

By Kelly Hudson | September 16, 2018

Hong Kong Start Date: 16th September – End Date: 18th September Due to Typhoon which hit Hong Kong on 16 & 17 September, mail operations have been disrupted over the last few days. Also, HK International Airport had many flights cancelled which may, in turn, affect mail transited via HK International Airport to destinations such as Japan, China, Vietnam, Australia, South Korea.

Philippines

By Kelly Hudson | September 15, 2018

Philippines Start Date: 15th September Typhoon Mangkhut has affected the northern part of Luzon in the Philippines on 15 September 2018. Some of the roads are not passable due to landslides and floods. Delays in the processing of mails and transmission of tracking events are expected in the areas with the following postcodes: 2000-2001, 2003-2004, 2010, 2012-2026, 2400, 2410, 2413-2414, 2417-2418, 2420, 2423-2424, 2600, 2604-2606, 2610, 2714, 2810, 2814-2815, 2922, 3002-3003, 3011, 3015, 3019, 3106, 3108, 3110-3112, 3116, 3602-3609, 3800-3802 and 3806.

Colombia

By Kelly Hudson | August 21, 2018

Colombia Start Date: 21st August – End Date: Unsure Bogota Airport is closed after earthquake EI Dorado International Airport (BOG) in Bogota, Colombia is closed due to 7.3 magnitude earthquake that struck northern Venezuela with effects in Colombian territory. We will update you once further information becomes available.

Thailand

By Kelly Hudson | August 18, 2018

Thailand Start date: 18th August – End date: 2nd September Severe flooding has occurred in multiple locations in the northern, eastern, and central parts of Thailand due to heavy rainfall impacting the country. Provinces affected include Nakhon Phanom, Mukdahan, Amnat Charoen, Ubon Ratchathani and Bung Kan. Further flash floods are expected.

Italy – Bridge Collapse

By Kelly Hudson | August 14, 2018

Italy – Bridge Collapse Poste Italiane has informed that due to the motorway bridge collapse in Genoa today on Tuesday 14th August, they are facing difficulties in transportation, processing and delivery of post in the affected area. Postcode areas affected are: 16149 and 16151.

Brazil – Strike Actions

By Kelly Hudson | August 8, 2018

Service Alert Brazil – Strike Action Start Date: 8th August – End Date: Unknown Local media sources indicated on 30th July that postal workers with Correios in Rio Grande do Norte have voted for a strike starting 8th August over salary increases.  No further details on when the strike would end have been disclosed.

South Africa – Strike

By Kelly Hudson | July 18, 2018

The designated operator of South Africa, South African Post Office have informed us that employees launched a nationwide strike on Tuesday 3rd July. As a consequence, delays in the collection and delivery of all inbound and outbound mail are to be expected. South African Post Office is doing everything possible to deal with the situation. South African Post Office thanks everyone for their understanding and cooperation and will update as soon as the situation returns to normal.

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